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Return & Exchange

If for any reason you are not satisfied with your purchase, products that have not been opened and are in their original packaging can be returned for exchange or refund.

Erbario Toscano is committed to providing our customers with quality products and exceptional customer service. If within 45 days of receipt of your order, you are not completely satisfied with your purchase, Erbario Toscano will gladly return your unused, undamaged, unopened products for a full refund or exchange less shipping charges.

Please note: Items purchased from www.erbariotoscano.com cannot be returned to an Erbario Toscano retailer, they must be returned directly to Erbario Toscano. To return an item, simply fill out the return form located on the invoice you received with your order, include it in the box and attach the return label located on the bottom of the invoice to the outside of the box. Send returned items to:

Retail Website Returns Department
343 Elizabeth Brady Road
Hillsborough, NC 27278
919.245.4180

Erbario Toscano is not responsible for items damaged or lost in transit. All items must be packed sufficiently to receive full credit on the return. Pending inspection and approval of returned product, your card will be credited the full amount of your purchase less shipping charges. All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

Returns With A Receipt After 45 Days Of Receiving Order
Returns with a receipt after 45 days of receiving order will be refunded in the form of an exchange. Please contact Erbario Toscano Customer Service at (919) 245-4180 Monday – Friday 8:00 AM to 5:00 PM EST to assist you in this process.

Returns Without A Receipt
Returns without the original purchase receipt will be refunded in the form of an exchange at the current selling price of the product. Please contact Erbario Toscano Customer Service at (919) 245-4180 Monday – Friday 8:00 AM to 5:00 PM EST to assist you in this process.

Returning Damage, Defective, Or Mis-Shipped Items
If you are returning an item because it is damaged, defective, or not the correct product, VIETRI will provide a prepaid return label. Please contact Erbario Toscano Customer Service at (919) 245-4180 Monday – Friday 8:00 AM to 5:00 PM EST to obtain a return authorization shipping label via email.

 

 

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